- Canned Responses
- Merging Tickets & Topics in UseResponse
- Track Activity in UseResponse Using Logs
- Agents Interface & Navigation
- Dashboard
- Notes for Internal Discussions & Reminders
- Working with Requests & Queues
- Notification Center for Support Agents
- Import Users into UseResponse
- Using Advanced Search in Agents Interface
- Using Signatures in Replies
- Lock Replies for Other Agents
- Manage Tasks / Todos
- Schedule Send of Replies
- Analytics Overview in UseResponse
- Lock Customer Requests
- Linking Tickets, Topics and Chats in UseResponse